Refunds
Cancelling and refunds, in plain English.
The free plan
Free costs nothing and has no trial that turns into a charge, so there is nothing to cancel or refund.
Cancelling a paid plan
Cancel any time from Manage billing on the Subscription page. It stops the next renewal.
Gold or Platinum stays on until the end of the period you've already paid for, then your account moves to Free.
Free includes one trading account. If you have more when your paid plan ends, we keep the one you added most recently and permanently delete the rest, with their trades and journal. To keep a different one, delete the others before your paid plan ends. We'll email you the date when you cancel.
Refunds
Once a paid period has started, it isn't refundable, except where the law gives you a right to a refund. That means we don't usually refund:
- time left on a subscription you've cancelled, or features you didn't use
- changing your mind after buying
- a broker or trading platform that wouldn't connect or isn't supported
- mistakes in information you entered or imported
- trading losses
Your legal rights still apply
If you're a consumer, you may have a legal right to cancel within a cooling-off period, or to a remedy, a price reduction or a refund if the service isn't what the law requires. Nothing in our policy takes those away.
Charged wrongly?
If you've been charged twice, charged the wrong amount, or charged after cancelling, email support@unfldtrading.com. We'll look into it and, where appropriate, correct the charge or refund it. If a payment was made without your permission, tell us straight away.
How refunds are paid
Normally back to the card or method you paid with. How long it takes to reach you depends on your bank or payment provider.
Asking for one
Email support@unfldtrading.com with the email address on your UNFLD account and, if you have them, the payment or invoice details.